Frequently Asked Questions

Everything you need to know about customizing and ordering your companion.

How discrete is the shipping and packaging?

We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes with no mention of the brand or product contents on the exterior label.

Can I customize the features of my doll?

Yes, we offer extensive customization options including eye color, hair style, skin tone, and body measurements to ensure your companion meets your exact preferences.

What materials are used in the manufacturing process?

Our dolls are crafted from high-grade medical TPE or premium silicone, supported by a durable stainless steel skeleton for realistic movement and longevity.

How do I clean and maintain my product?

We recommend using mild antibacterial soap and warm water for cleaning. After drying, apply a light layer of renewal powder to keep the skin texture soft and realistic.

What payment methods do you accept?

We accept all major credit cards, PayPal, and secure cryptocurrency payments. All transactions are encrypted and processed through secure gateways.

What is your return policy for customized items?

Due to the intimate and highly customized nature of our products, we cannot accept returns once the item has been used. However, we offer a full replacement guarantee if the product arrives with any manufacturing defects.