Returns & Refund Policy

Due to the intimate and highly customizable nature of our products, we offer a 14-day return window for items that remain in their original, unopened packaging. To maintain the highest hygiene standards, used or opened products cannot be returned unless a manufacturing defect is present.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and photos of the unopened shipping crate.

• 2.
  Quality Inspection Review

  Our specialists will review your request to ensure the product qualifies for return under our strict health and safety guidelines.

• 3.
  Secure Return Shipping

  Once approved, pack the item in its original discreet packaging and ship it to our designated warehouse using a tracked service.

• 4.
  Refund Processing

  After passing physical inspection at our factory, your refund will be processed to your original payment method within 7-10 business days.